Last updated: 10 February 2026
"Adequate staffing and varied activities, but unstable management, outdated training and medicine shortages hold it back."
Some people had not received their medicines due to lack of stock; some people were being deprived of their liberty without lawful authority as DoLS had expired.
Staff reported 'Although there have been several changes in management the core group are still here. We all support each other' despite management issues.
We inspected the staffing rota and found overall that adequate staffing had been deployed; staff were able to spend time with people without rushing.
Staff did not always receive the training they needed; several members of staff's training had expired including fire safety, food safety and manual handling.
A registered manager was not in post at the time of our inspection; staff reported 'We are feeling deflated with management' due to five changes since last inspection.
There was a wide range of activities... communities visiting including local parish church, cub scouts, primary schools; visits to cinemas, shops, theatres and pubs.
No permanent manager in place and multiple management changes mean poor oversight and staff feel deflated with no support from above.
There had been five changes in management since our last inspection. Comments from staff were 'We are feeling deflated with management'
Staff training has gaps in mandatory updates like fire safety and manual handling, and no regular supervisions.
Several members of staff had not received refresher training in fire safety, food safety and manual handling... Staff had not always received supervision and appraisals.
Medication shortages meant people missed important doses for days, and expired mental capacity paperwork led to unlawful restrictions on liberty.
Some people had not received their medicines due to lack of stock... We saw three people's DoLS had expired and re-applications had not been submitted in time.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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