Working at Mulberry Court

No permanent manager in place and multiple management changes mean poor oversight and staff feel deflated with no support from above.

There had been five changes in management since our last inspection. Comments from staff were 'We are feeling deflated with management'

Staff training has gaps in mandatory updates like fire safety and manual handling, and no regular supervisions.

Several members of staff had not received refresher training in fire safety, food safety and manual handling... Staff had not always received supervision and appraisals.

Medication shortages meant people missed important doses for days, and expired mental capacity paperwork led to unlawful restrictions on liberty.

Some people had not received their medicines due to lack of stock... We saw three people's DoLS had expired and re-applications had not been submitted in time.