Last updated: 9 February 2026
"Supportive visible manager and open culture where staff feel valued, although occasional agency staff and basic training hold it back."
There was a culture of openness and staff were comfortable reporting any safety concerns. The registered manager investigated when things went wrong, and lessons learned were shared with staff.
The registered manager promoted an open, inclusive and person-centred culture. One staff member told us, 'I've never felt more supported'.
We observed enough staff on duty and deployed throughout the home to meet people's needs. The registered manager screened agency staff to ensure they were suitably experienced.
In addition to mandatory training, staff were afforded further opportunities for continuous professional development.
The registered manager was a visible presence in the home [and] promoted an open, learning culture. One staff member told us, 'I've never felt more supported'.
Per 2018 comprehensive inspection: The provider employed dedicated activity staff and there was a programme of activities each week. This included exercise classes, crafts, quizzes, chess and visiting animal shows.
Staffing is adequate with enough staff on shift, but they use agency workers sometimes.
The registered manager screened agency staff to ensure they were suitably experienced to work in the home.
Training covers basics plus some development opportunities, but no specialist courses or funded qualifications.
In addition to mandatory training, staff were afforded further opportunities for continuous professional development.
Activities programme has regular quizzes, crafts and outings by a coordinator, but no innovative or specialist approaches.
Per 2018 comprehensive inspection: programme of activities each week. This included exercise classes, crafts, quizzes, chess and visiting animal shows.
AI Generated
Last inspected: October 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp