Working at Ms Maisie Melanie Bell & Mr Percival Fiztroy Drummond - 40 Lewisham Park

Risks to people's health and wellbeing were identified and managed safely. Staff learnt from incidents that occurred to improve the quality of care and support.

The providers understood their role within the service. These were discussed and reviewed at regular meetings. The providers were able to discuss issues relating to the daily care provided and the management of the service.

There were enough staff available to support people with the care and support they needed. The providers told us they were always around to provide support when the person using the service needed it.

Staff had updated their training needs regularly to ensure their knowledge was up to date. For example, the registered provider had updated their knowledge about food and nutrition.

The registered provider ensured the service and the quality of care was safe. There were systems in place that assessed, reviewed and monitored the quality of care and support provided.