Working at Mrs Patricia Pauline Milligan - 51 Wellington Road
51, Wellington Road, Wallasey, CH45 2ND
Operated by Mrs Patricia Pauline Milligan
8 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Stable staffing with no agency use and comprehensive training, but gaps in management oversight and missing safety checks like legionella hold it back."
Safety & Risk
6/10
✓
Regular checks were made to help ensure the building remained safe... however that there had not been any checks undertaken with regards to legionella. Following the inspection, the assistant manager evidenced that risks regarding legionella had been assessed.
Staff Culture
6/10
✓
Staff told us it was a nice place to work, that it was 'homely' and would recommend the home to their friends and family 'Without a doubt.'
Staffing Levels
7/10
✓
Permanent staff covered each other's holidays and periods of sickness, so agency staff were not used.
Training & Dev
7/10
✓
Staff were supported through a comprehensive induction, regular supervisions and access to training relevant to their roles.
Management
4/10
!
The systems in place to monitor the quality of the service required further development to ensure all areas of the service had clearly recorded checks and the providers involvement was evidenced.
Programmes
6/10
✓
People told us they were able to continue any hobbies or activities they wanted to, both within the home and the local community. We observed a group of people go out to a local pub, another person attended a work placement and others completing jigsaws or going shopping.
Points to consider
Bosses have gaps in checks and oversight, so management feels patchy even if staff like the team.
The systems in place to monitor the quality of the service required further development to ensure all areas of the service had clearly recorded checks and the providers involvement was evidenced.
Some safety checks like water risks were missing until after the inspection.
there had not been any checks undertaken with regards to legionella. Following the inspection, the assistant manager evidenced that risks regarding legionella had been assessed.
No dedicated activities coordinator or special programmes, just support for personal hobbies and outings.
People told us they were able to continue any hobbies or activities they wanted to, both within the home and the local community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews