Working at Mrs P M Eales t/a Just Homes - 3 New Hill

People were safe at the service. Staff had received required training and understood their responsibilities to safeguard people from discrimination, harm and abuse. Risks to people had been identified, assessed and measures had been put in place to ensure these were reduced and managed safely.

Staff felt valued and respected by the management team who had created a true sense of family within the service. Professionals described a family atmosphere within the home and consistently reported they experienced a warm welcome from staff, who were open and friendly.

Relatives and professionals told us people experienced good continuity and consistency of care from regular staff who knew them well. Relatives and professionals consistently referred to the excellent continuity and consistency of care provided by the stable core staff team, which had remained unchanged for over a year.

Staff had been supported to develop and maintain the required knowledge, skills and experience to support people effectively and safely. Staff training was developed with external healthcare specialists and tailored to meet people's individual needs.

The registered manager knew people well and was a visible presence within the service. Staff, people and relatives spoke highly of the registered manager, whom they described as an 'excellent role model'.