Last updated: 9 February 2026
"Supportive management and a consistent, stable team foster a positive culture, but refresher training lags and medicines records have issues."
Although the provider was no longer in breach of regulations, there were still some areas of improvements we identified... Some medicines records did not match the instructions on the medicines label... there was no formal record of this [staff observing competence].
The service had a culture that was open, inclusive, empowering and person-centered. Staff were positive about their work, the people they supported and how they were supported by the managers.
There was a consistent team of staff working for the service. Staff told us, “Yes there are enough staff. We never use agency staff.”
Staff refresher training was not always being completed in line with best practice guidance, the provider addressed this during the assessment.
Staff spoke highly of the registered manager, nominated individual and the management team. One staff member told us, “I can pick up the phone anytime and talk to [name of nominated individual] or [name of registered manager], it’s dealt with immediately, I feel the most supported I have felt in a job.”
People told us they engaged in a range of local community activities... I go food shopping and go the farm, I go to the club, disco, into town and to the beach... Relatives told us... goes swimming, dancing, to the farm, games nights.
Refresher training is not always up to date, so staff might miss updates on best practices.
Staff refresher training was not always being completed in line with best practice guidance
Some medication records do not match the label instructions, and there is no formal record of checking staff skills for giving meds.
Some medicines records did not match the instructions on the medicines label... Staff told us they observed each other to check their competence to administer medicines, however there was no formal record of this.
No dedicated activities coordinator or specialist programmes, so days rely on community outings rather than in-house creativity.
There were cleaning schedules in place, however records were not always kept when cleaning was completed.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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