Working at Mrs A and Mr R Brooks - 5 Everton Road

Refresher training is not always up to date, so staff might miss updates on best practices.

Staff refresher training was not always being completed in line with best practice guidance

Some medication records do not match the label instructions, and there is no formal record of checking staff skills for giving meds.

Some medicines records did not match the instructions on the medicines label... Staff told us they observed each other to check their competence to administer medicines, however there was no formal record of this.

No dedicated activities coordinator or specialist programmes, so days rely on community outings rather than in-house creativity.

There were cleaning schedules in place, however records were not always kept when cleaning was completed.