Working at Mr Warwick Phillips and Mrs Deborah Phillips - 14-15 St James Road
14-15 St James Road, Exeter, EX4 6PY
Operated by Mr Warwick Phillips and Mrs Deborah Phillips
17 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by the manager with good communication, team working and training, but basic activities and no stable team hold it back."
Safety & Risk
7/10
✓
Staff demonstrated an understanding of what might constitute abuse... Medicines were safely managed... There was evidence that learning from incidents and investigations took place.
Staff Culture
7/10
✓
Staff spoke positively about communication and how the registered manager worked well with them and encouraged their professional development. 'The registered manager is very supportive.'
Staffing Levels
6/10
✓
Staff confirmed people's needs were met promptly, and there were sufficient numbers of staff on duty. We observed this during our visit.
Training & Dev
7/10
✓
Staff had also completed nationally recognised qualifications in health and social care, including the care certificate. Staff received on-going supervision and appraisals.
Management
7/10
✓
Staff spoke positively about communication and how the registered manager worked well with them, encouraged team working and an open culture.
Programmes
5/10
!
People engaged in a variety of activities of their choosing and spent time in the local community. For example, arts and crafts, snooker and voluntary work.
Points to consider
Only basic activities like arts and crafts, snooker, and voluntary work, no dedicated coordinator or specialist programmes to make the role more varied and fulfilling.
People engaged in a variety of activities of their choosing and spent time in the local community. For example, arts and crafts, snooker and voluntary work.
Staffing is enough to cover shifts with regular staff but no mention of stable long-serving team or low agency use.
Staff confirmed people's needs were met promptly, and there were sufficient numbers of staff on duty... regular staff would fill in to cover the shortfall.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews