Last updated: 9 February 2026
"Stable long-term staff and a family-like culture stand out, but basic training and limited activities hold it back."
Staff received training on safeguarding adults and were knowledgeable... No incidents had occurred during the previous 12 months.
Staff said they felt confident to raise concerns about poor care... One member of staff said, 'They're [people] like my family.'
People were supported by a small but consistent staff team... The staff had worked at the service for many years.
Staff were trained to carry out their roles. One member of staff said, 'Some [of the training] is on line and some as a group.'
One staff member said, '[Registered manager] is one of the nicest managers ever. [They] are very approachable and respectful.'
People had activity plans in place. People told us they were supported to attend the activities they wanted to.
Mostly one main care worker with backup from another home if needed, so shifts might feel isolated.
People were supported by one member of staff who they had known for many years. Staff from the provider's other service were available for additional support if needed.
Only the basic training to do the job, no specialist courses or qualifications paid for.
Staff were trained to carry out their roles. One member of staff said, 'Some [of the training] is on line and some as a group. [Registered manager] tells me what I'm due and when.'
No activities coordinator or special programmes, just helping residents with their own volunteering and outings.
People had activity plans in place. Some people volunteered locally... supported to attend the activities they wanted to.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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