Working at Mr and Mrs T A Mills - 119 Victoria Street

Mostly one main care worker with backup from another home if needed, so shifts might feel isolated.

People were supported by one member of staff who they had known for many years. Staff from the provider's other service were available for additional support if needed.

Only the basic training to do the job, no specialist courses or qualifications paid for.

Staff were trained to carry out their roles. One member of staff said, 'Some [of the training] is on line and some as a group. [Registered manager] tells me what I'm due and when.'

No activities coordinator or special programmes, just helping residents with their own volunteering and outings.

People had activity plans in place. Some people volunteered locally... supported to attend the activities they wanted to.