Working at Mowbray Nursing Home
Victoria Road, Malvern, WR14 2TF
Operated by Minster Care Management Limited
39 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Hands-on leadership and positive team culture, but unclear staff retention and basic training hold it back."
Safety & Risk
8/10
✓
Staff had been trained in recognising signs and symptoms of potential abuse. People's medicines were managed, stored and administered by staff who had received the training to promote safe practices. The management team consistently reviewed accidents and incidents.
Staff Culture
8/10
✓
One staff member told us, 'I am enjoying working here, it is my second home. There is a nice atmosphere. [Staff and management] team are fantastic.' The registered manager had developed an open culture within the home and promoted positive team working practices.
Staffing Levels
6/10
✓
People and staff said there were sufficient numbers of staff available to meet people's needs without unreasonable time delays. Staffing rotas were set out in advance and staff we spoke with said they felt they were able to meet people's needs without people waiting unreasonable amounts of time.
Training & Dev
6/10
✓
The provider's induction programme was followed for all new staff. New staff received an induction which included shadowing more experienced staff and completing the nationally recognised care certificate. Staff we spoke with told us training opportunities were readily available.
Management
8/10
✓
The registered manager was involved in the day to day running of the service including working hands on, alongside staff where required. Staff told us they felt the registered manager listened to them and respected their views.
Programmes
6/10
✓
The provider employed an activities coordinator who took the lead in planning and conducting activities. These activities included one-to-one time with people, group games, reminiscence work, sing-alongs and hand massages. People had formed pen pals with local children.
Points to consider
Staff numbers are enough for unhurried care, but no details on low staff turnover or avoiding agency workers.
People and staff said there were sufficient numbers of staff available to meet people's needs without unreasonable time delays.
Training covers basics like induction and care certificate, but no funded specialist courses or career development.
New staff received an induction which included shadowing more experienced staff and completing the nationally recognised care certificate.
Activities coordinator runs regular games, sing-alongs and one-to-one time, but no special programmes or tech beyond basics.
These activities included one-to-one time with people, group games, reminiscence work, sing-alongs and hand massages.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews