Working at Mountview Care Home

People received safe care and were protected from the risk of harm and abuse. Medicines were safely managed... Staff were trained to recognise the signs of abuse. They knew how to report any concerns... Staff reported accidents and incidents and the manager reviewed information from these.

Staff said morale was good, they enjoyed their work and felt well supported. There was a strong team ethic, staff held positive views of each other and were confident to speak up.

We found improvements to the number of staff deployed in the service... 'We are always busy, but I feel there is enough staff here.' ... 'It can sometimes be a bit more difficult when we have agency staff but they [managers] don't have to use them as much now.' ... 'interviews arranged for the remaining vacancies.'

Staff were provided with training relevant to their role and this was regularly reviewed. One staff member told us, 'I've had more training here than anywhere else I have worked.' ... Staff meetings and regular supervisions took place. The provider had introduced a learning academy for all employees.

A programme of activities was offered throughout the week. These included exercise and yoga classes, bowls, and visiting singers. On the day of our inspection people were having manicures and taking part in pancake tossing. ... Visits to churches, amateur dramatic shows, local festivals and boat trips had all been undertaken.