Working at Mountview
118 Upton Road, Bexleyheath, DA6 8LX
Operated by Bexley Independent Living Services Limited
8 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Stable permanent staffing with no agency use, good training and supportive culture, but unassessed risks from another business using the home breach safety and dignity rules."
Safety & Risk
3/10
✕
The provider had not assessed the risks associated with another business being based in the care home, including risks of staff entering past bedrooms and through the garden.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff told us they received the support and direction they needed; 'They are approachable, easy to talk to. They listen and are supportive.'
Staffing Levels
7/10
✓
A relative told us, 'There are always permanent staff and no agency staff.' Staff told us they felt there were enough staff to meet people’s needs safely.
Training & Dev
6/10
✓
The provider made sure staff received training and regular supervision to maintain high-quality care. Training records confirmed staff had completed a range of training.
Management
3/10
✕
The provider was in breach of regulation 10 (Dignity and respect), regulation 15 (Premises and equipment) and regulation 11 (Need for consent) due to failing to assess risks of another business operating in the care home.
Programmes
5/10
!
People engaged in a range of activities at the service and in the community. Per 2018 report: Each person had an individual activities plan; supported to attend day centre, dance classes, parks, shopping.
Points to consider
Managers did not check risks from another business using the home and garden, leading to rule breaches on dignity and consent.
The provider had failed to assess, plan for or mitigate these risks to people living at Mountview of another business operating there.
No risk assessments for other workers walking through the home past bedrooms and residents' garden.
risks of staff members having to enter the care home, walk past individuals bedrooms... and through people’s back garden to access a training room.
Only standard outings and day centre activities, no coordinator or special programmes to make the role more varied.
People engaged in a range of activities at the service and in the community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews