Working at Mountside Residential Care Home
9-11 Laton Road, Hastings, TN34 2ET
Operated by Downlands Care Limited
52 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel motivated and supported with strong safety practices, but leaders are slow to fix ongoing issues spotted in audits."
Safety & Risk
7/10
✓
Staff had a good understanding of safeguarding... Risk assessments were clear, comprehensive... Accidents and incidents were recorded, and lessons learnt to prevent re-occurrences... We observed medicines being given safely
Staff Culture
7/10
✓
Staff told us they felt motivated and supported by management. They spoke of how they had been given more responsibility and felt listened to. One staff member said, 'For me, I feel that I can now raise how I feel about the care and I can ask for training.'
Staffing Levels
6/10
✓
There were enough staff to support people safely during the inspection visits. Staffing levels were assessed and based on people's care needs. These levels were reviewed on a regular basis.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had regular training to ensure they had the right knowledge and skills... Records showed staff supervision had taken place regularly and the staff we spoke with felt supported.
Management
5/10
!
The providers' governance systems had improved... but there were still areas that needed to be further improved... Some audits had identified the same issues as previous months but had not been addressed
Programmes
6/10
✓
There were two activity people who provided both group activities and 1-1... Plans were being developed to offer a wider choice... People told us, 'I enjoy the activities, we play bingo and have quizzes'
Points to consider
Leaders spot some problems through audits but do not always fix them quickly, like issues with hand-written medication checks and complaint responses.
Some audits had identified the same issues as previous months but had not been addressed and so remained an issue. For example, procedures for hand-written medicines and timely responses to complaints received.
Staffing is enough to meet needs but there were past problems with staff leaving and shortages during the pandemic.
Visitors to the home told us, 'I know they struggled in the past as staff left and the pandemic, but it seems better now, and staff are happier.'
Only standard training programmes with regular supervision, no specialist courses or funded qualifications mentioned recently.
Per 2019 comprehensive inspection: Staff had regular training... combination of e-learning and face-to-face training... staff supervision had taken place regularly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews