Last updated: 10 February 2026
"Staff feel well supported by management with good training and a family-like team, but unstructured activities and adequate staffing hold it back."
Risks to people's health and safety were well managed... The service balanced risks well, accepting that there was some risk associated with people's care and support and took positive risks to enable people to live fulfilling lives.
All the staff we met said there were good relationships in the team. One member of staff said, 'We are like a little family.'
There were enough staff deployed to ensure people received safe and appropriate care. Staff told us that shifts were always covered.
Staff received a range of training focused on the needs of people who used the service. This including learning disabilities, mental health, autism and positive behaviour support as well as bespoke training... support to develop their skills and obtain further qualifications.
Staff we spoke with told us they felt well supported by the registered manager on a day to day basis, and through regular supervision meetings and annual appraisals.
Some people accessed the community independently and others with staff support. We saw people had been supported to go shopping, to access colleges and paid work.
No activities coordinator or structured programme, so the role is mostly routine personal care with basic outings like shopping and college trips.
Some people accessed the community independently and others with staff support. We saw people had been supported to go shopping, to access colleges and paid work.
Staffing is adequate with shifts always covered, but nothing special like low agency use or strong retention mentioned.
There were enough staff deployed to ensure people received safe and appropriate care. Staff told us that shifts were always covered.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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