Working at Mountfitchet House

Risks to people's safety were assessed and documented; however information was not always fully updated... Staff were aware of how to recognise and raise safeguarding concerns... People's medicines were managed safely by staff who were trained to administer them

People, relatives, and staff spoke positively about the culture and leadership of the service... Staff told us the management team were approachable and supportive... 'We work well together'

There were enough staff available to support people's needs. During the inspection we found staff were visible throughout the communal areas of the service, ready to offer support when required. We observed staff responding promptly to people's requests

Staff told us the management team were approachable and supportive. Comments included, '[Registered manager] is approachable and we know how to get help', '[Registered manager] has an open door policy' and 'We work well together'

People told us they were supported to take part in different social activities... the service was well equipped for social activities with a pub, cinema room and hairdressing facilities on site... lifestyle coordinators who were responsible for organising activities