Working at Mountfield

Medication not always given on time with missing records and poor checks on patches, putting people at risk.

we found instances where they were not given at the appropriate time or records failed to record the time the medicine was administered. Furthermore, robust checks were not being completed to ensure medicines patches were being administered effectively and safely.

Regular agency staff mean care is inconsistent because they do not know residents well.

The service was using agency staff who may not know the people they were supporting. This had sometimes affected care delivery

Managers not always visible on the floor to lead and oversee staff shifts.

some people told us they would like to see the management team leading their staff on the floor more