Working at Mountbatten Nursing Home

Medication administration records were well completed but the quantity of medication on the premises was not always clear. In one instance... no record of this in the person's care plan.

Staff were well motivated and happy in their jobs. Staff told us they would feel confident to raise any issues without fear of recrimination. 'It feels like a family.'

There were adequate numbers of experienced staff... staff were able to spend time supporting people without rushing them. 'We hardly ever have agency so that helps.'

Staff received training appropriate to their roles. There were competency checks carried out to make sure staff had understood the training undertaken.

The provider was open and approachable. Staff told us they felt listened to. The provider used audits to monitor the quality of care and drive improvements.