Working at Mountbatten Lodge
Old Crabtree Lane, Hemel Hempstead, HP2 4EX
Operated by Quantum Care Limited
60 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Open and passionate staff culture, innovative activities and strong safety practices, although team stability and agency use details are lacking."
Safety & Risk
8/10
✓
Staff applied their knowledge of safeguarding practice well; risks to people were identified and managed well; medicines systems organised and safe.
Staff Culture
8/10
✓
The registered manager promoted and supported an open and honest staff team culture; all staff had a shared and great passion for working at the service.
Staffing Levels
6/10
✓
There were enough suitable staff to keep people safe; one person said, 'I don't have to wait long for [staff] when I need their help'.
Training & Dev
7/10
✓
Staff received regular training updates, supervision and opportunities to further their knowledge; new staff shadowed experienced staff.
Management
8/10
✓
The registered manager was 'always contactable and listens to you' (staff comment); relatives praised attention to detail and listening to suggestions.
Programmes
8/10
✓
Staff sourced virtual reality equipment for activities including scuba diving; activities included pets as therapy, baking, gardening, bird clock with songs.
Points to consider
Staffing levels are enough to meet needs without waits, but no details on team stability or avoiding agency workers.
There were enough suitable staff to keep people safe.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews