Working at Mountbatten Grange
Helston Lane, Windsor, SL4 5GG
Operated by Care UK Community Partnerships Ltd
72 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Visible approachable manager, good training and supportive culture, but delays answering call bells and regular agency staff are concerns."
Safety & Risk
7/10
✓
Systems... to protect people from the risk of abuse. Staff understood safeguarding... Medicines records indicated people received their medicines as prescribed... risk assessments contained detailed information.
Staff Culture
7/10
✓
One member of staff told us... 'It's such a nice place to work.' Staff received supervision... A health care professional... support, upskilling and personal development of staff was apparent.
Staffing Levels
5/10
!
There were enough skilled staff to meet people's needs... However, we received some feedback from people there was a delay in staff responding to call bells. The service used regular agency staff but... less over time.
Training & Dev
7/10
✓
Staff received mandatory and specific training... such as wound care, moving and handling... Training attendance... 95% attendance by September 2019. New staff complete 'skills for care' certificate.
Management
7/10
✓
People and staff consistently told us the registered manager was visible and approachable. A social care professional said, '[The registered manager] is open and honest and tackles issues very quickly.'
Programmes
6/10
✓
Two 'lifestyle' leads were employed to offer a variety of activities and regular trips... Elvis tribute... small animals... 'make a wish' arranged penguins to visit.
Points to consider
Staffing is enough most of the time but call bells sometimes take too long to answer, especially weekends, and they use agency workers regularly even if less now.
we received some feedback from people there was a delay in staff responding to call bells... On a Saturday and a Sunday there are too few staff... The service used regular agency staff but people told us and records showed that agency use was less over time.
Activities are regular and varied with a team in place but no special programmes or training for staff to make the role more creative and fulfilling.
Two 'lifestyle' leads were employed to offer a variety of activities and regular trips to the community... activities were well attended... Elvis tribute... small animals... 'make a wish'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews