Working at Mountain Ash
Fairlight Gardens, Fairlight, TN35 4AY
Operated by Voyage 1 Limited
10 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"A great team atmosphere with supportive managers and good training, but agency staff use and no dedicated activities coordinator hold it back."
Safety & Risk
7/10
✓
2020: Assured safe infection prevention across all areas including PPE, testing, social distancing and outbreak management. Per 2019: Safeguarding training in place, risks assessed, medicines safely managed with specialist training, incidents recorded with learning shared.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff said 'Great team, we work together, people comment on the great atmosphere. It's a really lovely place to work' and 'I'm very happy with the level of support given, you can talk to anyone.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Staffing levels were appropriate to meet people's needs. Staff told us staffing numbers were appropriate, but agency staff were being used to cover some shifts with regular agency for continuity.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff had access to appropriate training including specialist sessions on diabetes, epilepsy and medicines, completed the Care Certificate, received regular supervision and appraisals, and some were supported to complete care diplomas.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager worked with staff each day to provide people with a good quality of care. Staff felt supported, saying 'We get all the training and support needed and you can speak to the manager or deputy confidentially they are all approachable.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: Varied activities included visiting entertainers, group arts and crafts, gardening, swimming, walks, day trips, theatre visits, group holiday planned, plus regular use of sensory room and hydrotherapy pool.
Points to consider
Staffing levels are adequate but they use agency workers for some shifts.
Agency staff were being used to cover some shifts. The registered manager told us regular agency staff were used for continuity whenever possible. (Per 2019)
Activities are varied like crafts, outings, sensory room and pool, but no specialist programmes or dedicated coordinator.
New activities were offered... group arts and crafts, gardening, swimming, walks, day trips... sensory room and hydro therapy pool were used... (Per 2019)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews