Working at Mount Vale

Staff numbers are enough to cover care, activities and appointments, but no info on agency workers or long-serving teams for easier workloads.

There were enough staff on duty to meet people's needs, to enable people to take part in social activities and to attend medical appointments.

Training includes induction, dementia sessions and supervisions, but no funded qualifications or career development paths.

A staff induction and training programme was in place. The registered manager reviewed this and had an action plan for refresher training as it came due. Staff were supported through regular supervision and annual appraisals.

Varied activities like crafts, quizzes, exercises and animal pet therapy keep things interesting, but no specialist programmes or staff training in creative therapies.

They did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons. Tomorrow it's Aqua fanatics. It's a young person from Thirsk, who brings in a collie dog, spiders, snakes, chickens, chipmunks, guinea pigs, and a tortoise.