Working at Mount Olivet Nursing Home

No activities coordinator or structured programme with variety, so the role is mostly routine personal care.

Staff said 'with activities we always tailor the activities to the residents and (staff member’s name) will go into their room and the singer will go outside or into their rooms'

Manager is in post but oversight gaps like not reporting abuse allegations or mental capacity paperwork to regulators.

The registered manager had failed to notify CQC of an allegation of abuse and 2 approved Deprivation of Liberty Safeguards (DoLS) applications

Only standard training like mandatory refreshers and inductions, no specialist courses or funded qualifications.

the service had a training matrix identifying who needed to complete training or receive refresher training; new staff inductions with induction champion