Last updated: 10 February 2026
"Staff feel valued with strong team spirit and reliable staffing, but poor governance like not reporting abuse and weak activities hold it back."
Safeguarding systems in place but registered manager failed to notify CQC of allegation of abuse and DoLS; some risks like fall from height not initially assessed but risk assessment completed on day
Staff told us they enjoyed working at Mount Olivet. One staff member told 'It is great, that is why I have been working here so long.' Another said 'we all help each other when needed and I think that is why I have stayed this long because of the team.'
We observed enough staff were visible throughout the day and people were attended to in a timely way; staff told us there is always staff and if anyone goes sick there is always someone willing to come in
the service had a training matrix identifying who needed to complete training or receive refresher training; new staff inductions adapted with induction champion
continued breach of regulation in relation to good governance; registered manager failed to notify CQC of an allegation of abuse and 2 DoLS applications
Staff said 'with activities we always tailor the activities to the residents and (staff member’s name) will go into their room and the singer will go outside or into their rooms'
No activities coordinator or structured programme with variety, so the role is mostly routine personal care.
Staff said 'with activities we always tailor the activities to the residents and (staff member’s name) will go into their room and the singer will go outside or into their rooms'
Manager is in post but oversight gaps like not reporting abuse allegations or mental capacity paperwork to regulators.
The registered manager had failed to notify CQC of an allegation of abuse and 2 approved Deprivation of Liberty Safeguards (DoLS) applications
Only standard training like mandatory refreshers and inductions, no specialist courses or funded qualifications.
the service had a training matrix identifying who needed to complete training or receive refresher training; new staff inductions with induction champion
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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