Working at Mount Hall Care Home

Safeguarding alerts weren't always sent to the local authority and risks like call bells out of reach or fall sensors off weren't fixed properly.

Safeguarding concerns had not always been reported to the local authority. ... staff had not always ensured people were left with their call bells within reach, meaning they could not easily access support when needed. Motion sensors were in place ... however we found they were not always switched on.

Staff numbers are enough overall but response times to call bells can be slow and workers sometimes wait for each other to help.

One person told us, 'There is not always enough staff and you have to wait your turn. It can take 15 minutes for someone to respond...' A staff member told us 'It doesn't always feel like there is enough staff to get people up.' ... inspectors saw staff waiting for colleagues to become available.

Managers' audits and checks missed big issues like wrong nutrition details in records and gaps in accident follow-ups.

The systems in place for the oversight and monitoring of people's care planning was ineffective. It had failed to identify the conflicting information within people's care records. ... not all records evidenced whether action had been taken in response to this.