Working at Mount Ephraim House

Lots of agency workers covering staff shortages on all shifts, so care feels rushed especially evenings and weekends.

There were a significant number of permanent staff vacancies, leading to a high use of agency staff across all care shifts including senior care staff. People and their relatives were overwhelmingly concerned about the staffing situation and use of agency staff, which they said impacted on their care and quality of life.”

No permanent manager in place and interim ones keep changing, so leadership is unstable and communication poor.

previous registered manager leaving and interim managers being in place and then moving on. They said this led to communication not being as effective as it should be. Many people did not know who the manager was

Gaps in training for conditions like diabetes and catheter care, plus hardly any supervision meetings for staff.

Staff had not been trained to carry out their roles in specific areas, such as catheter care, Parkinson’s disease and diabetes. Over half the care staff team had only 1 supervision meeting with a line manager and some staff had none in 2025.