Last updated: 9 February 2026
"Staff feel proud with regular supervision and good training, but basic activities, single night staff, and infection control lapses hold it back."
Staff were not always using hand gel or soap and water after removing gloves. This was not in line with the national guidance... Some areas of the home required more thorough cleaning as there was visible dirt, such as the second floor bathroom.
Per 2019 comprehensive inspection: Staff spoke with pride about the service. One staff member said, 'It would be good to know some of the longer-term plans for the service'.
Per 2019 comprehensive inspection: There were sufficient numbers of trained and skilled staff... provider had recently recruited several permanent members of staff to reduce their reliance on temporary, or part time staff. At night however, only one member of staff was in the home.
Per 2019 comprehensive inspection: Staff received relevant, ongoing refresher training for their roles. There were development opportunities for staff and some permanent staff had completed national vocational qualifications in health and social care.
Per 2019 comprehensive inspection: Staff received regular supervision in line with the provider's policies. Staff spoke with pride about the service.
Per 2019 comprehensive inspection: People were encouraged to take part in organised group activities and events... These included social events, seasonal and religious events, and trips out and about. Other people did things alone, such as played games.
Just basic group activities like games, trips, and themed events, so the job is mostly routine personal care.
People were encouraged to take part in organised group activities and events around Moultrie Road. These included social events, seasonal and religious events, and trips out and about. Other people did things alone, such as played games.
Enough staff daytime but only one at night, and they have used some temporary workers.
At night however, only one member of staff was in the home... provider had recently recruited several permanent members of staff to reduce their reliance on temporary, or part time staff.
Some lapses in infection control like not washing hands after gloves and dirty bathroom areas.
Staff were not always using hand gel or soap and water after removing gloves... Some areas of the home required more thorough cleaning as there was visible dirt, such as the second floor bathroom.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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