Last updated: 9 February 2026
"Staff feel well supported by praised managers and are proud in an empowering culture, but activities lack a dedicated coordinator and structured variety."
Safeguarding processes in place were followed appropriately. Staff had a good understanding of what to do to make sure people were protected from potential harm. Risks were assessed, and risk management plans developed and reviewed regularly.
Staff were proud of the care they provided which they believed led to good outcomes for people they supported. Staff told us the provider and registered manager empowered them in their work.
There were sufficient numbers of staff to meet people's needs and safe recruitment processes were followed.
Staff told us they received good training, which gave them the skills they needed to do their job. The registered manager had a record of all training that staff had completed and when refresher courses were due.
Staff told us they were well supported and praised the registered manager. They told us the service was well run.
Staff told us there were activities and things to do if people wanted to be involved. Activities included support to take part in therapy, community groups and local events.
No dedicated activities coordinator or structured programme with variety, so the role involves mostly routine personal care plus basic community outings.
Staff told us there were activities and things to do if people wanted to be involved. Activities included support to take part in therapy, community groups and local events.
Staffing is adequate and consistent but nothing special like low agency use or long team tenure mentioned.
There were sufficient numbers of staff to meet people's needs and safe recruitment processes were followed. People told us staff were available to provide support when they needed it and there was consistently enough staff on duty.
Only standard training and induction with supervision, no specialist courses or funded qualifications.
Staff told us they received good training, which gave them the skills they needed to do their job. New staff followed an induction programme with a probationary period. Staff received informal support as well as formal one to one supervision sessions regularly throughout the year.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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