Last updated: 10 February 2026
"A stable team with good training, support and enough staff overall, but limited activities leave residents wanting more stimulation."
People felt safe, individual and environmental risks were assessed, action taken to reduce risks as much as possible, and learn lessons when things went wrong. There were some occasions where checks were not being recorded, such as counts of medicines.
One staff member commented, 'There is a good solid staff team here.' People and staff felt able to raise concerns with the registered manager and told us they felt confident that any issues would be addressed.
There were enough staff to meet the needs of people living at Moss Cottage. Staff were quick to respond to people's requests for support, and communal areas were rarely left unattended.
Staff spoke positively about the training and support they received. One staff member told us, 'The training is pretty good, and you get lots of support from the deputy manager and registered manager.'
There was a registered manager in post and a stable team of staff who knew their roles... The registered manager was committed to improving the service and responsive to feedback.
Per 2020 comprehensive inspection: An activity co-ordinator was in place who was proactive about delivering a range of activities... such as pet therapy and intergenerational work with schools. However, some people stated they would like more stimulation.
There is an activities coordinator running regular events like pet therapy and school visits, but residents say they want more so shifts often feel routine.
some people did comment that they would like more activities to do. Per 2020: some people stated they would like more stimulation.
Only standard training with good support, no specialist courses or funded qualifications mentioned.
Staff felt suitably trained and well supported in their roles. 'The training is pretty good, and you get lots of support'.
Staffing is adequate overall with quick responses most places, but varies for bedroom care so can feel stretched at times.
People and staff generally felt there was enough staff, although the experience of people cared for in their bedrooms varied.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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