Working at Mosaic House
18 St Andrews Avenue, Wembley, HA0 2QD
Operated by First Choice Care Limited
6 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff get strong training and feel well supported in a positive team, but safety gaps in abuse reporting and basic activities need attention."
Safety & Risk
6/10
✓
Staff knew that they needed to report any suspected abuse... However, some care staff needed prompting before telling us they would report suspicions of abuse to the host local authority safeguarding team... Systems were in place to ensure that people received their prescribed medicines safely.
Staff Culture
7/10
✓
People were being supported by a staff team who told us they enjoyed their work and worked well as a team supporting each other to provide people with person-centred care.
Staffing Levels
6/10
✓
Arrangements were in place to ensure that there were enough staff to meet people's needs. People confirmed that they were supported by a consistent team of staff that knew them well.
Training & Dev
8/10
✓
Staff were supported to achieve qualifications in management, and health and social care. Training in specialist areas focused on people's specific needs and included behaviour support and mental health awareness training.
Management
7/10
✓
Staff told us they felt well supported and could contact the registered manager and other senior staff for advice and support at any time.
Programmes
6/10
✓
People told us about the activities they took part in and enjoyed. These included listening to music, shopping, watching television, art, eating out and going to the cinema. People told us they also enjoyed outings... and a recent holiday to the coast.
Points to consider
Staffing is adequate with enough staff to meet needs, but no details on low agency use or long team stability to make workloads easy.
Arrangements were in place to ensure that there were enough staff to meet people's needs.
Activities offer basic variety like outings, music and gardening, but no dedicated coordinator or special programmes to enrich the role.
People told us about the activities they took part in and enjoyed. These included listening to music, shopping, watching television, art, eating out and going to the cinema.
Safety has some gaps like staff needing reminders on full abuse reporting processes.
some care staff needed prompting before telling us they would report suspicions of abuse to the host local authority safeguarding team, if appropriate action had not been taken by management.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews