Last updated: 10 February 2026
"Staff feel valued and supported with engaging activities, but no registered manager and unsafe medicines management are major concerns."
Medicines were not always safely managed. We found concerns in relation to the storage and safe administration of medicines... This was a continued breach of Regulation 12 (Safe care and treatment).
Staff told us the manager listened to them and they were confident raising any concerns or suggestions. Staff said they felt valued and supported.
There were mixed views on staffing with some relatives feeling there could be more staff. One relative told us, 'No there is not enough staff. We do know they have agency staff coming in'.
Training records showed staff were not assessed as competent for moving and handling procedures. Although there was evidence some staff had been assessed as competent, we did not receive full assurances... that all staff... were competent.
At the time of our inspection there was not a registered manager. A new manager was in post but had not applied to register at the time of inspection.
The manager had recently employed an activities coordinator. We observed people taking part in activities available in the home and they were visibly enjoying playing games and singing. A relative said, 'They do have some activities... musician coming in'.
No permanent manager in post yet, so leadership oversight is weak.
At the time of our inspection there was not a registered manager. A new manager was in post but had not applied to register at the time of inspection.
Medication not always safely managed, with poor record-keeping and storage issues.
There was no system to check running stock balances for medicine... Handwritten MARs had not always been countersigned... Topical medicine administration records... not always in place.
Training gaps in key skills like moving people and applying medicated creams.
we were not assured all staff had been assessed as competent in applying medicated creams, or that staff had received practical assessments for moving and handling procedures
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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