Last updated: 10 February 2026
"Supportive management, stable staffing and a positive team culture, but basic activities and lack of regular supervision hold it back."
Systems were in place to promote safe medicine practices. However, some aspects... could be improved... audits were ineffective... fire evacuations were not taking place at the frequency outlined
Staff felt valued and worked well as a team... Professionals... 'Residents are well cared for... there is a 'family' atmosphere... staff seem genuinely invested'
The service had an established staff team with one staff vacancy... occasionally used agency staff but their use was minimal... Staff felt the staffing levels were sufficient
Staff were trained in mandatory areas... high percentage of staff had the required training but regular one to one supervision were not taking place
Staff described the registered manager as 'Approachable, accessible, supportive... leads by example, he assists on shift and... creates a nice atmosphere and makes it a great place to work'
People had access to a range of activities on site... organised by the activity coordinator... a session of Karaoke bingo took place
Only basic activities like karaoke bingo run by a coordinator, no specialist programmes or regular community outings to make the role more varied and fun
People had access to a range of activities on site and some regular in-house activities were organised by the activity coordinator assigned to the service. During the inspection a session of Karaoke bingo took place.
No regular one-to-one supervision sessions, even though mandatory training is mostly up to date
Staff told us they felt supported but regular one to one supervision were not taking place.
Gaps in medication handling like decanting pills for leave and missing protocols, even if sorted during inspection
A person's medicine administration record (MAR) showed that on two dates medicine had been given to their family member to take out on day leave... no 'As required' protocol in place
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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