Working at Morton Cottage Residential Home
Morton Cottage, Carlisle, CA2 6JZ
Operated by Morton Cottage Residential Home Limited
32 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.5/10
Key Finding
"Staff feel well supported in a stable team with sufficient staffing, but weak governance and safety reporting hold it back."
Safety & Risk
3/10
✕
The provider had not always ensured safeguarding matters were raised as promptly as they could be. Safety events were not always investigated and reported as thoroughly as they could be.
Staff Culture
6/10
✓
Staff felt well supported by the registered manager and other leaders. There was a stable group of experienced care staff, alongside newer staff. They displayed positive teamworking and supported each other.
Staffing Levels
5/10
!
There were sufficient staff to meet people’s needs safely, including when people’s needs changed. People and their relatives were happy with the level of staffing.
Training & Dev
4/10
!
The provider had not assured themselves of the training credentials of one member of staff and supervisions did not happen as regularly as planned.
Management
3/10
✕
The provider was previously in breach of the legal regulation in relation to good governance. Sufficient improvements were not found at this assessment, and the provider remained in breach of this regulation.
Programmes
5/10
!
People recognised the recent addition of an activities co-ordinator. One person said, “It’s a bit more lively now.” Activities had improved recently.
Points to consider
Bosses have weak oversight and are still in breach over governance, so they don't always learn from mistakes or keep proper records.
The provider remained in breach of the legal regulation in relation to good governance. Gaps in oversight and analysis of systems and processes meant lessons had not always been learned.
Safety reporting has gaps like slow alerts on safeguarding and poor follow-up on incidents.
The provider had not always ensured safeguarding matters were raised as promptly as they could be. Safety events were not always investigated and reported as thoroughly as they could be.
Staff supervisions don't happen regularly enough and one worker's training wasn't properly checked.
Supervisions did not happen as regularly as planned. They had not assured themselves of the training credentials of one member of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews