Working at Morton Close
Morton Lane, Keighley, BD20 6RP
Operated by ADL Plc
40 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Enough skilled staff and strong teamwork, but no registered manager and poor risk management create leadership and safety gaps."
Safety & Risk
3/10
✕
Risks to people’s health, safety and welfare were not always managed safely which meant people were exposed to the risk of harm and poor care. Some risk assessments were in place but they were not always accurate or up to date.
Staff Culture
6/10
✓
Staff described a strong sense of teamwork and a shared vision. The manager and staff described a shared direction and culture and working together to improve quality and safety.
Staffing Levels
6/10
✓
People and relatives told us there were enough skilled staff on duty to support them safely. Most staff said there were enough staff on duty to provide safe care and support.
Training & Dev
5/10
!
Staff received training in safeguarding. They understood how to recognise abuse and poor care and report this to their manager and other relevant professionals. Staff had received up to date training in infection, prevention and control practises.
Management
2/10
✕
There was no registered manager in place. The manager had been in post since February 2024 and was undertaking a leadership course to support their development.
Programmes
4/10
!
People told us they enjoyed the activities offered. One person said, “There are plenty of things happening and we can join in. It’s good to do things together.”
Points to consider
No permanent manager in post, so leadership and oversight have big gaps.
There was no registered manager in place. The manager had been in post since February 2024 and was undertaking a leadership course to support their development.
Risk assessments and care plans not always up to date, so staff lack clear guidance on managing risks safely.
Risks to people’s health, safety and welfare were not always assessed to mitigate the risk of harm. Robust care plans were not always in place to inform staff practice.
Only basic activities like group events and exercises with no dedicated coordinator, so the role stays mostly routine personal care.
People told us they enjoyed the activities offered. One person said, “There are plenty of things happening and we can join in. It’s good to do things together.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews