Working at Mortimer House
Britton Gardens, Bristol, BS15 1TF
Operated by Milestones Trust
28 bedsNursing homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Staff receive good training, regular supervision and feel well supported with positive morale, but inconsistent record keeping and basic activities need improvement."
Safety & Risk
6/10
✓
Staff were trained in safeguarding and told us they felt confident about identifying and reporting any concerns. Leading up to this inspection, we received information that there had been a number of medicines errors at the home. At this inspection we found no errors.
Staff Culture
6/10
✓
Staff reported feeling happy with their training and support and told us staff morale was improving. They told us currently staff morale was good and staff were feeling positive and well supported.
Staffing Levels
5/10
!
There was a high usage of agency staff in the home, but the impact of this was minimal due to regular agency staff being used. Although there were still staff vacancies, progress had been made.
Training & Dev
6/10
✓
We viewed the home's training matrix and saw that staff received training in a range of relevant topics, according to the needs of people living in the home. Staff told us they received regular supervision.
Management
4/10
!
The service was not well led in all areas. We made one recommendation under Well Led to continue to review record keeping, due to inconsistencies we found in some people's care plans.
Programmes
4/10
!
People had opportunity to take part in activities both on an individual basis and in group settings such as arts and crafts. Staff made reference to 'activity packs' that were available.
Points to consider
Managers have oversight problems like inconsistent records and need ongoing support from the organisation.
We made one recommendation under Well Led to continue to review record keeping, due to inconsistencies we found in some people's care plans.
High use of agency staff and some vacancies mean shifts are not always covered by the regular team.
There was a high usage of agency staff in the home... Although there were still staff vacancies, progress had been made and efforts were in place to recruit to the vacant posts.
Only basic activities like arts and crafts and activity packs, no dedicated coordinator or structured programme.
People had opportunity to take part in activities both on an individual basis and in group settings such as arts and crafts... Staff made reference to 'activity packs'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews