Last updated: 10 February 2026
"Kind, caring staff and varied activities stand out, but unstable management and lack of specialist training hold it back."
Risk management needed improvement to ensure peoples' health and well-being was protected and promoted. We identified shortfalls in respect of the management of specific health problems. For example, management of weight loss, and diabetes.
We received positive feedback from relatives about the quality of care provided to people living at Mortain Place. Relatives told us they felt staff were kind and caring.
Staffing levels were not always sufficient to meet peoples' individual needs. People did not always receive their preferred personal care, for example, showers and oral health.
Not all staff had received training that was specific to the health needs of people who lived at Mortain Place Care Home. For example, staff told us that they were looking after people who lived with a catheter, but they had not had any training.
At the time of our inspection there was not a registered manager. However, a manager had been recruited and had submitted their application to register.
Per 2021 comprehensive inspection: The planned activity programme was varied and displayed on notice boards throughout the home. We saw group activities take place throughout the inspection in different areas of the premises.
No permanent manager in post, and three manager changes in eight months unsettled some staff.
At the time of our inspection there was not a registered manager... some staff that had found changes to the leadership difficult over the past eight months due to three different managers and staff leaving. This had had an impact on team working and some staff felt that they weren't listened to
Staff lack training for resident needs like catheter care, diabetes, and epilepsy.
staff told us that they were looking after people who lived with a catheter, but they had not had any training. We were also told they had not had training in epilepsy, and diabetes The training matrix confirmed that staff had not received the training required
Staffing too low at times for the large building, so no time for showers or full personal care.
Staffing levels were not always sufficient to meet peoples' individual needs... 'I have not been able to have a shower as staff told me, there wasn't time,' and 'Sometimes on Montacue, there are just two of us and it can be really hard work.'
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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