Working at Mortain Place Care Home

No permanent manager in post, and three manager changes in eight months unsettled some staff.

At the time of our inspection there was not a registered manager... some staff that had found changes to the leadership difficult over the past eight months due to three different managers and staff leaving. This had had an impact on team working and some staff felt that they weren't listened to

Staff lack training for resident needs like catheter care, diabetes, and epilepsy.

staff told us that they were looking after people who lived with a catheter, but they had not had any training. We were also told they had not had training in epilepsy, and diabetes The training matrix confirmed that staff had not received the training required

Staffing too low at times for the large building, so no time for showers or full personal care.

Staffing levels were not always sufficient to meet peoples' individual needs... 'I have not been able to have a shower as staff told me, there wasn't time,' and 'Sometimes on Montacue, there are just two of us and it can be really hard work.'