Working at Morgan House
86 Uttoxeter Road, Stoke-on-trent, ST11 9JG
Operated by Cygnet Learning Disabilities Midlands Limited
5 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Visible approachable management and supportive culture motivate staff well, although high staff turnover affects relationships despite active recruitment."
Safety & Risk
7/10
✓
People were kept safe from avoidable harm because staff knew them well... The service managed incidents affecting people's safety well... Using medicines safely: People were supported by staff who followed systems.
Staff Culture
7/10
✓
One staff member told us, 'We are very on top of people being safe and cared for, staff mood can impact on people, so we support them, healthy staff equals a happy house.'
Staffing Levels
5/10
!
The service had enough staff... People's relatives confirmed a current high staff turnover; however, they were aware the provider was actively recruiting.
Training & Dev
6/10
✓
People were supported by staff who had received relevant and good quality training... The provider checked staff's competency to ensure they understood and applied training.
Management
8/10
✓
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Staff... praised... the registered manager.
Programmes
6/10
✓
People had individual activity plans, which included daily activities... They [Person's name] goes ice skating, they love walks and going to cafés, the activity plan is meaningful.
Points to consider
High staff turnover means you often have to build new relationships with colleagues and residents, even though they are recruiting to improve consistency.
People's relatives confirmed a current high staff turnover; however, they were aware the provider was actively recruiting, and they were being kept up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews