Working at Moreton Hill Care Centre

Staff had good knowledge of how they would respond to different incidents and any safeguarding concerns... However, we observed not all people had access to a call bell... We observed one person not sitting in reach of their call bell so they could not use it to call for help if they needed to.

The atmosphere in the service felt warm and friendly... Staff felt confident their concerns would be addressed... One staff member told us, “I brought concerns I had to a manager’s attention, and something was done.”

The registered manager told us about a dependency tool they used to determine staffing levels for each floor. This was a live document... Staff felt there was sufficient staff on each floor... A family member told us... there is always the same faces.”

All staff completed an induction when they started, this consisted of online training, face to face training and shadow shifts with a mentor. Staff also had received training in specific health conditions... Staff also had the opportunity to complete regular supervision.

Staff felt the registered manager and deputy manager were approachable. The deputy manager informed us they operated an open-door policy and were available to staff as and when needed. People and relatives felt listened to by the management team.

The activities co-ordinator told us, “We've done a travel theme... We also had a really good summer event where we put on a bit of a performance... Staff performed their national anthems...” One person told us, “...lots of activities – poetry, cooking, keep fit and church services.”