Last updated: 10 February 2026
"Approachable managers, stable staffing, and a warm friendly culture, although call bell access issues and limited career development hold it back."
Staff had good knowledge of how they would respond to different incidents and any safeguarding concerns... However, we observed not all people had access to a call bell... We observed one person not sitting in reach of their call bell so they could not use it to call for help if they needed to.
The atmosphere in the service felt warm and friendly... Staff felt confident their concerns would be addressed... One staff member told us, “I brought concerns I had to a manager’s attention, and something was done.”
The registered manager told us about a dependency tool they used to determine staffing levels for each floor. This was a live document... Staff felt there was sufficient staff on each floor... A family member told us... there is always the same faces.”
All staff completed an induction when they started, this consisted of online training, face to face training and shadow shifts with a mentor. Staff also had received training in specific health conditions... Staff also had the opportunity to complete regular supervision.
Staff felt the registered manager and deputy manager were approachable. The deputy manager informed us they operated an open-door policy and were available to staff as and when needed. People and relatives felt listened to by the management team.
The activities co-ordinator told us, “We've done a travel theme... We also had a really good summer event where we put on a bit of a performance... Staff performed their national anthems...” One person told us, “...lots of activities – poetry, cooking, keep fit and church services.”
Staff get induction, supervision, and some training on specific health needs but no funded qualifications or career development paths.
All staff completed an induction when they started, this consisted of online training, face to face training and shadow shifts with a mentor. Staff also had received training in specific health conditions
Some people could not easily reach their call bells to get help when needed, requiring extra checks.
We observed not all people had access to a call bell. The deputy manager explained this was because some people pulled the cords out of the walls. We observed one person not sitting in reach of their call bell so they could not use it to call for help if they needed to.
Varied activities like cooking, poetry, and themed events but no specialist programmes or tech to make the role more creative.
There are lots of activities – poetry, cooking, keep fit and church services. We've done a travel theme to help support people who had needed to move rooms... summer event where we put on a bit of a performance
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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