Working at Moorleigh Nursing Home

Significant improvements had been made in the management of people's medicines. Staff received safeguarding training and were aware of their responsibilities. Risks to people and within the environment were identified and well managed.

Staff told us improvements... had led to a more cohesive team approach. One staff member said, 'The service is more like a family environment now, than a nursing home.' Staff said, 'I feel supported now, and managers do listen and act on our concerns.'

There were safe staffing levels and improved consistency of staffing. Those we spoke with felt there were enough staff to meet people's needs. One staff member said, 'It's a lot better now with staffing, we have more staff on shift now, which is very helpful.'

Staff received the induction, training and support they needed... now we also have specific training such as syringe driver and catheter training. The registered manager had introduced an improved programme of staff appraisal, individual and group supervisions.

People and relatives knew the registered manager and told us she was helpful, listened to them and was approachable. Staff told us they felt engaged and managers listen and act on concerns.

The provider had employed an activities coordinator... There were a range of activities on offer... baking, exercise sessions, coffee mornings, film or music afternoons, quizzes, board games, jigsaws, and arts and crafts... local outings once a week... links with a local gardening project... Easter egg hunt for children from a local nursery.