Last updated: 9 February 2026
"Strong visible leadership, consistent staffing with no agency use, and a proud motivated team, although activities are mostly routine and lack specialist programmes."
People experienced safe care from staff who understood how to protect them from abuse and avoidable harm. Risks to people were assessed and managed safely... Staff raised concerns and reported incidents and near misses, to enable the registered manager to take action.
The service had a strong culture committed to deliver person-centred care. Staff were highly motivated and worked well as a team to uphold high standards of quality. Staff spoke with pride and passion about people living in the home.
The service did not use any agency staff, which rotas confirmed. People, relatives and professionals consistently told us people experienced good continuity and consistency of care from regular staff, who knew them well.
The registered manager operated an effective system of training, competency assessments, supervision and appraisals. Staff had completed the provider's mandatory training... and received additional training in specialist areas relevant to the needs of individual people, such as training in caring for people living with dementia.
The registered manager and deputy manager were highly visible and had a clear oversight of the safety and quality of care delivered within the home. The management team worked alongside staff and monitored the quality of their care in practice.
Staff and external entertainers ensured people were provided with enough opportunities for social stimulation. These activities were published on a weekly programme planner. However, one relative told us they thought more stimulating activities could be made available.
Activities are regular group ones like exercise, music and dancing but no specialist programmes or coordinator, so the role is mostly routine care.
Staff and external entertainers ensured people were provided with enough opportunities for social stimulation. These activities were published on a weekly programme planner... one relative told us they thought more stimulating activities could be made available.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp