Working at Moorlands Residential Care Home
57-61 Stanhope Road North, Darlington, DL3 7AP
Operated by Mrs Michelle Smith & Mr David Hodgson Smith
19 bedsResidential homesHomecare agencies
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive management and innovative activities, although gaps in cleaning records and uncertain staff retention hold it back."
Safety & Risk
6/10
✓
Per 2022: Cleaning records were not always fully completed. Handwashing facilities in laundry room not easily accessible. Weekly cleaning hours reduced due to staff sickness.
Staff Culture
7/10
✓
Per 2018: Staff told us 'We are supported at work'. Regular team meetings encouraged discussion. Staff felt supported by management.
Staffing Levels
6/10
✓
Per 2018: There was enough staff on duty to meet people's needs. People felt staffing levels were appropriate. Per 2022: Provider had measures to mitigate COVID-19 related staff pressures.
Training & Dev
6/10
✓
Per 2018: Mandatory training completed as part of induction and refreshed regularly. Staff received regular supervisions. Per 2022: Staff had received infection control training.
Management
7/10
✓
Per 2018 comprehensive inspection: People and visitors told us they felt the registered manager and general manager were open and approachable. Staff we spoke with felt supported by the management team.
Programmes
8/10
✓
Per 2018: Introduced writing class, Reiki sessions, pyjama party days, theme nights, Christmas Entertainment Guide, town carnival participation, community litter picking.
Points to consider
Staff numbers are enough to keep buzzers answered promptly, but no info on staff staying long-term or using few agency workers.
Per 2018: There was enough staff on duty to meet people's needs. Buzzers were answered in a timely manner.
Only standard mandatory training and regular supervisions, no specialist courses or funded qualifications.
Per 2018: Mandatory training was completed as part of the induction process. training was refreshed on a regular basis.
Some gaps in cleaning checks and handwashing setup due to staff sickness.
Per 2022: Weekly cleaning hours had reduced due to staff sickness, and cleaning records were not always fully completed. Handwashing facilities in the laundry room were not easily accessible.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews