Working at Moorlands Lodge Care Home

Medication safety problems like crushing tablets that should not be crushed and out of date risk checks put people at risk.

Another person’s eMAR record stated the specific medicines that could be crushed. However... they had been instructed... to crush all other medicines... Medicines that should not be crushed... can lead to overdose, reduced effectiveness, or serious side effects.

Staffing feels stretched sometimes, residents have to wait for help and inspectors saw a call bell not answered right away.

some people felt there were not enough staff available at times, and they had to wait for support... During our inspection, a person... was requesting support but there was only one member of staff in the lounge. They told us they could not leave other people unattended.

Managers not always out helping when short staffed, some staff feel pressure and blame instead of support.

“When short staffed, managers used to help. Now they’re always in their office. We don’t see them” and “I feel that staff are under a lot of pressure. When asking for support, we are sometimes told to just get on with it… I feel that there is sometimes a blame culture.”