Working at Moorland House
20 Barton Court Avenue, New Milton, BH25 7HF
Operated by Moorland House Limited
23 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Great management and positive staff culture, but adequate staffing without strong retention and activities lacking specialists hold it back."
Safety & Risk
7/10
✓
Robust incident reporting and learning (e.g. falls, meds retraining), timely safeguarding, risk assessments on handheld devices, improved medicines audits and competencies.
Staff Culture
8/10
✓
Staff said 'It’s amazing. I really enjoy working there' and 'The door is always open with management… We are well supported'; positive speak up culture with regular meetings.
Staffing Levels
6/10
✓
People and staff confirmed 'enough staff' to meet needs, with dependency tool, monitored call bells under 4 minutes, and staff reporting routines with breaks.
Training & Dev
7/10
✓
Robust induction and interactive online training with assessments; specialist training in dementia, end of life, diabetes; supervisions every 3 months and competency checks.
Management
8/10
✓
Relatives and staff praised the registered manager as 'wonderful', 'approachable and visible', 'brilliant' who 'sees everyone as family' and works alongside staff.
Programmes
6/10
✓
Activities programme with animal visits, singers, reflexologist, musician sessions, and group activities; relatives noted 'always something going on'.
Points to consider
Staffing is adequate to meet needs with good call bell responses, but no info on low agency use or strong staff retention.
The registered manager was confident there were sufficient numbers of staff to meet people’s needs… Staff raised no concerns with us about staffing levels.
Activities programme offers variety like animal visits and music, but lacks named specialist programmes or staff trained in therapeutic approaches.
The reflexologist came in this morning. We have the animals in on a monthly basis…we have singers come in. There is something going on every day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews