Last updated: 10 February 2026
"Sufficient staffing and warm staff-resident interactions, but limited activities and basic training hold it back."
Risks to people were monitored and managed in a safe way, particularly risks associated with pressure care and falls. People received their medicines as prescribed.
during inspection we observed warm interactions between people and staff. Staff knew people well and could describe them and their care needs to us.
From our observations and talking to staff and people we identified there were sufficient numbers of staff to meet people's needs. Staffing rotas confirmed planned staffing levels were being maintained.
Records showed that Staff completed training which included safeguarding, MCA, infection control and moving and handling. Records showed newly appointed care staff went through an induction period. This included training for their role, shadowing an experienced member of staff.
The service had 1 experienced clinical lead and a registered manager who understood their role and regulatory responsibilities. The leadership team were able to articulate how they were currently reviewing their governance and systems to further improve the care that people received.
We also have an activities coordinator who does 40 hrs a week.
Just basic safety training like safeguarding and moving people, plus induction and shadowing, no specialist courses or funded qualifications.
Records showed that Staff completed training which included safeguarding, MCA, infection control and moving and handling. Records showed newly appointed care staff went through an induction period. This included training for their role, shadowing an experienced member of staff and having their competencies assessed prior to working independently with people.
Activities coordinator on the rota but no word on any actual activities or programmes run, so the job is mostly routine personal care.
We also have an activities coordinator who does 40 hrs a week.”
Manager in place and reviewing quality systems to improve, but no evidence of strong hands-on leadership or staff feeling well supported.
The leadership team were able to articulate how they were currently reviewing their governance and systems to further improve the care that people received.
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