Working at Moorhouse Care Home

Risk assessments detailed individual risks known to people and how staff should support people to mitigate these. We observed staff following... good infection prevention and control practices. Medicine management... were safe.

The atmosphere and ethos within the service was positive and compassionate, with staff clear on their roles and responsibilities. Staff felt able to raise concerns... 'Everyone has a positive attitude. I am enjoying the work.'

There were sufficient numbers of suitably trained and experienced staff to meet people’s needs. There was a consistent staffing team... any use of agency staff being in long term blocks... 'We are well-staffed now... we hardly have agency.'

Staff confirmed they had received training in infection prevention and control... Medicines were managed by staff who had received the relevant training and who underwent annual assessments of their competency. 'I get the right training and supervision.'

The manager ensured she was accessible to people, relatives and staff... open-door policy in which staff felt able to approach her with issues. A recent staff survey demonstrated this.

With the recent appointment of activities coordinator... various entertainment and activities... musical events; singer... animals coming tomorrow. We have talks from museums... school children visited... local scout group.