Working at Moorhead Rest Home

The service was in breach of legal regulations in relation to providing safe care and treatment, premises and equipment, safe staffing levels and safe recruitment processes.

Staff told us morale is low.

most evenings after 8pm there were only 2 members of staff on duty. However, we reviewed 2 people’s care plans that stated in times of distress 3 staff may be required.

The training matrix evidenced large gaps in staff knowledge. Not all staff were listed on the training matrix and many courses were either not completed or had expired.

there had been no registered manager at this service for some time.

There was no designated activity co-ordinator and staff told us activities were not always a priority.