Working at Moorhaven
Normandy Drive, Taunton, TA1 2JT
Operated by Somerset Care Limited
54 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Excellent leadership and supportive culture with great teamwork, but busy staffing and basic training need attention."
Safety & Risk
7/10
✓
People received their medicines safely... improvements had been made... staff knew how to recognise and report... risks to people were assessed and managed... systems to record and analyse all incidents
Staff Culture
7/10
✓
Staff felt well supported... 'Excellent teamwork' and 'Everyone works well together.' Staff were very complimentary about the changes... management team were very visible and accessible
Staffing Levels
6/10
✓
People were supported by adequate numbers of staff... although staff were kept busy, people did not wait for long periods... Most people felt there were enough staff... However, another visitor said, 'I don't think there are enough staff'
Training & Dev
6/10
✓
New staff completed an induction programme... Care Certificate... staff who receive ongoing training to make sure their skills and knowledge kept up to date
Management
8/10
✓
Since the last inspection a new registered manager had been appointed... Staff were very complimentary... '[Registered manager] is wonderful... They listen and make changes.'
Programmes
6/10
✓
Staff supported people to pursue their personal interests... made a room available for [model railways]... helped people to celebrate national events... ice cream van to visit on national ice cream day
Points to consider
Staffing is adequate but staff get busy at times and one visitor felt it impacts care.
although staff were kept busy... another visitor said, 'I don't think there are enough staff, but I know everywhere is struggling. I think it must have an impact on the care.'
Only standard training like induction and Care Certificate with no specialist courses or funded qualifications.
New staff completed an induction programme... completed the Care Certificate... ongoing training to make sure their skills and knowledge kept up to date
Some activities like celebrations and personal hobbies but no dedicated coordinator or structured programme.
There were some organised activities, but people felt these had declined... two new activity workers had been employed (per 2020 report)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews