Last updated: 10 February 2026
"Excellent leadership and a supportive positive culture stand out, although staffing lacks long-serving teams and training is basic."
The provider had a strong proactive and positive culture of safety, based on openness and complete honesty. Staff actively listened to concerns about safety and thoroughly investigated and reported safety events.
Staff told us they felt supported and said they worked well together as a team. The atmosphere throughout Moorgate Lodge was exceptionally positive, welcoming and homely.
There were enough staff with the right skills, qualifications and experience. The provider used a dependency tool to identify the numbers of staff required throughout the day and night.
The management team made sure staff received training, regular appraisals and support to maintain high-quality care. Staff received training and support to carry out their roles effectively.
The management team consisted of excellent leaders who, along with a strong staff team, had the skills to deliver exceptional support to people. Managers were clear about their roles and were passionate about the support and leadership offered to people.
The provider employed 2 activity co-ordinators who organised meaningful activities and social events. Some sessions were provided as a group and others on a one to one basis. Activities were person centred... supported to the local pub for lunch, crafts and group activities.
Staff numbers are enough to cover needs safely, but no details on low agency use or long-serving teams.
There were enough staff with the right skills, qualifications and experience." "One person said, “...there seems to be enough staff.”
Training covers the basics with regular check-ins, but no specialist courses or funded qualifications.
The management team made sure staff received training, regular appraisals and support to maintain high-quality care." "The provider supported staff through regular supervision and appraisal
Activities run by two coordinators with crafts, outings and group events, but no specialist programmes to make the role more varied.
The provider employed 2 activity co-ordinators who organised meaningful activities and social events... local pub for lunch, crafts and group activities.
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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