Working at Moorgate Hollow

The provider carried out detailed falls analyses to identify patterns and triggers. This resulted in development and implementation of personalised falls prevention plans... This resulted in a significant reduction in falls for 1 person.

The provider’s structured and proactive governance framework created an organisation where staff felt empowered and valued which lead to exceptional staff retention and performance.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care which met people’s individual needs. Safe recruitment practices were followed.

The registered manager is visible, they know every person, what their needs are. [The registered manager] does not sit behind an office door and manage; [they are] very hands on. All the people know [the registered manager].

The provider recently opened a ‘Wellbeing Suite’ with a working kitchen... so people living with dementia could take part in day-to-day activities... The Hollow Arms pub was created within the service and offered... quiz nights, live music and themed social gatherings.