Working at Moorgate Croft

Proactive safety culture with openness; effective risk reduction model led to significant measurable fall reductions; incidents investigated thoroughly, lessons learnt.

Proactive culture of honesty, openness, learning; staff felt supported, valued, worked well as team, confident to raise concerns and be listened to.

Staff received training, induction, shadowing, regular supervision, appraisals; encouraged to be champions in dignity, nutrition, end of life, medicines, safeguarding.

Management team consisted of excellent leaders who had skills to deliver exceptional support; relatives said 'manager always available, approachable, down to earth, door always open'.

Creative personalisation like family singing recordings to reduce distress, audio-described pantomime, RNIB partnership reducing hallucinations/falls, football club player visit in local press.