Last updated: 10 February 2026
"Supportive management with an open door policy and positive culture, stable staffing, but no dedicated activities coordinator."
We were assured that the provider was using PPE effectively and safely, accessing testing, and making sure infection outbreaks can be effectively prevented or managed. Older report confirmed good medicines and risk management. Per Dec 2020 IPC and 2020 comprehensive inspections.
A member of staff said, 'The management is really good, they support and encourage me to do better.' Staff told us that the management team encouraged a culture of openness and transparency. Per 2020 comprehensive inspection.
The majority of the staff team had worked with people since they had moved to the service. Enough suitably qualified and trained staff were deployed to meet people's needs. Per 2020 comprehensive inspection.
Staff received the training they needed, an induction, regular competency checks and supervision. Staff had received training in how to support people with different communication needs. Per 2020 comprehensive inspection.
Staff told us that management had an 'open door' policy which meant that staff could speak to them if they wished to do so and worked as part of the team. Per 2020 comprehensive inspection.
Staff were creative in supporting people to maintain their preferred routines and interests within the COVID-19 restrictions. People had staff support to access activities and holidays. The fifth room had been adapted into a sensory room. Per 2020 reports.
No dedicated activities coordinator or specialist programmes, so the role relies on staff doing flexible support for holidays and interests alongside routine care.
People had staff support to access activities and holidays. This was flexible and provided in response to people's choices. Per 2020 comprehensive inspection.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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