Working at Moorfield House

Staff numbers are usually enough but mornings and meal breaks mean longer waits for residents, and no permanent deputy manager for three years puts extra pressure on the manager.

A person said, “Mostly the staff are there if we need a hand, however during their meal breaks and on a morning, we do have to wait longer.” A relative said, “It is a matter of concern that there has been no deputy manager for three years; the two who have been appointed in that time have left very soon after beginning work.”

Info on handling resident distress is sometimes missing from records, and no formal debriefs or support after incidents or staff assaults.

Where people experienced periods of distress, there was not always information in place to enable staff to support them effectively. Whilst staff discussed incidents... formal debrief procedures were not in place. Neither were mechanisms to assist staff deal with the odd occasions when they and others had been assaulted.