Last updated: 10 February 2026
"Staff feel supported and valued with positive morale and approachable leaders, but staffing lacks stable teams and training covers only basics."
Per 2020 comprehensive inspection: Safeguarding procedures were robust and staff understood how to safeguard people. Per 2020 targeted inspection: We were assured the service were following safe infection prevention and control procedures.
Per 2020 comprehensive inspection: Staff morale was positive and staff told us they felt supported and valued. Staff told us they worked effectively as a team. Some staff told us they loved working at the service.
Per 2020 comprehensive inspection: There were enough staff to keep people safe and meet their needs. During this inspection, we saw staff were available to meet people's needs in a timely manner.
Per 2020 comprehensive inspection: Staff received the training and support they required to meet people's needs. Staff were supported to undertake the Care Certificate. Staff received regular supervision and annual appraisals.
Per 2020 comprehensive inspection: Staff told us the senior staff were approachable, supportive and proactive at dealing with any issues that arose.
Per 2020 comprehensive inspection: The two activities co-ordinator developed personalised activities... observed people participating in different activities including dancing, arts and crafts and an interactive game... We went out to a show, Crucible and City Hall.
Staffing levels are adequate to meet needs, but no details on low agency use or stable long-term teams.
There were enough staff to keep people safe and meet their needs. People, relatives and staff spoken with did not express any concerns about the staffing levels at the service.
Standard training covers basics like moving and handling plus supervisions, but no specialist courses or funded qualifications.
Staff received the training and support they required to meet people's needs. For example, moving and handling, food hygiene and health and safety.
Varied activities with two coordinators including crafts, dancing and outings, but no specialist programmes or innovative approaches.
People were supported to take part in a range of activities including activities outside the service... making cards... musical evenings... went out to a show, Crucible... tea dance.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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